Returns Terms and Conditions

Last updated: September 2026

1. Who We Are

Refined Rarity Limited (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 16259483) with its registered office at 15a Shenfield Road, Brentwood, United Kingdom, CM15 8AG. We operate the website www.refinedrarity.co.uk, which sells vintage goods.

If you have questions about delivery, returns or an existing order, contact the Refined Rarity team at: info@refinedrarity.co.uk

These terms explain how we deliver your order and how to arrange a return. They do not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Delivery Overview

We deliver to addresses within the United Kingdom only. We do not currently offer international delivery. Because every piece we sell is vintage and often one of a kind, each item is individually checked and carefully packed before it leaves us. The way your order is delivered depends on its size, weight and fragility:

Delivery Type	Typical Items	Cost
Standard Delivery (InPost)	Smaller items that can be safely sent by parcel, such as tableware, glassware, table lamps, textiles, prints and decorative accessories.	Free
Large Item Delivery	Furniture, large lighting, mirrors, rugs, large artwork and any item that cannot be safely sent by parcel.	Quoted once your order has been placed.

3. Standard Delivery – Free

Postage is free on all items that can be safely delivered through InPost. Depending on the options available at checkout, your parcel will be delivered to your chosen InPost Locker or Parcel Point, or to your door.

Free delivery applies to addresses covered by the InPost network. If your address is in an area InPost does not serve, such as some parts of Northern Ireland, the Scottish Highlands and Islands, or other remote postcodes, we will contact you after you order with a delivery quote. If you choose not to accept it, you may cancel your order and receive a full refund.

• Orders are usually dispatched within 3–5 working days of payment being confirmed.
• Once your order has been dispatched, you will receive an email with your tracking details.
• Delivery timescales are estimates and are not guaranteed. We are not responsible for delays caused by the courier or by events outside our control.
• Where an item is fragile or of higher value, a signature may be required on delivery.
• If your order contains both smaller and large items, it may arrive in separate deliveries.

4. Large Item Delivery

Some items are too large, heavy or delicate to be sent safely by parcel. For these items, delivery is not charged at checkout. Instead:

• Once your order has been placed, a member of the Refined Rarity team will contact you with a delivery quote based on the item’s size and weight, your delivery address and any access requirements. Deliveries to the Scottish Highlands, Islands and other remote areas may cost more and take longer.
• Your item will be reserved for you while the delivery quote is agreed.
• Once you have accepted the quote and paid the delivery charge, we will contact you to arrange a convenient delivery date.
• If you choose not to accept the delivery quote, you may cancel your order and we will refund you in full.

5. Access Requirements for Large Items

To help your delivery go smoothly, please:

• Measure doorways, hallways, stairwells and lifts to make sure your item will fit before placing your order. Dimensions are listed on each product page.
• Tell us about any access restrictions when we send your quote – for example, parking restrictions, narrow or spiral staircases, no internal lift, or delivery above the ground floor.
• Ensure someone aged 18 or over is available to receive the delivery.

Our quote is based on the access information you give us. If access differs from what was described, and the delivery cannot be completed or requires extra handling, additional charges may apply.

6. Failed Deliveries & Rescheduling

• Standard Delivery: Parcels sent to an InPost Locker or Parcel Point must be collected within the time stated in your InPost notification. For home deliveries, if you are not available, InPost will follow its usual redelivery process. If a parcel is returned to us as undeliverable, we will contact you, and a charge may apply to send it again.
• Large Item Delivery: Please give us at least 48 hours’ notice if you need to change an agreed delivery date. Changes made with less than 48 hours’ notice may incur a charge, and changes within 24 hours are more likely to do so. If a delivery fails because no one is available or because access restrictions were not disclosed, a redelivery charge will apply.
• Neither Refined Rarity nor our delivery partners are able to hold your order for a future delivery date.
• If we have been unable to contact you for 12 weeks about the delivery of your order, despite reasonable attempts by email and telephone, we reserve the right to cancel the delivery and your order and issue a refund.

7. Damaged, Faulty or Incorrect Items

Please check your order as soon as it arrives. If an item is damaged in transit, faulty or not what you ordered:

• Contact us at info@refinedrarity.co.uk within 48 hours of delivery.
• Include your order number, a description of the problem and clear photographs of the item and its packaging.
• Please keep all original packaging until the matter is resolved.

We will arrange the return at no cost to you and, as most of our pieces are one of a kind, will usually offer a repair or a full refund, including any delivery charges paid. This does not affect your statutory rights.

8. The Nature of Vintage Goods

Our items are vintage or pre-owned. Signs of age, wear, patina and minor imperfections are part of their character and will be described or shown in our listings wherever possible. These are not considered faults. Colours may also appear slightly different on screen from how they look in person.

9. Returns Policy

If you change your mind, you have 14 days from the day you receive your item to let us know that you wish to return it. You then have a further 14 days from telling us to send the item back to us. This reflects your statutory right to cancel under the Consumer Contracts Regulations 2013.

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible and we will refund you in full.

Returned items must be:

• In the same condition in which you received them, unused and undamaged
• Returned in their original packaging where possible, and securely packed to prevent damage in transit
• Accompanied by your original dispatch note or order number

As every item is unique, we are unable to offer exchanges.

10. How to Arrange a Return

To arrange a return, please contact the Refined Rarity team before sending anything back, by emailing info@refinedrarity.co.uk with:

• Your order number
• The item(s) you wish to return
• The reason for your return
• A photograph of the item (for large items, or where the item is damaged)

Our team will confirm how your item should be returned. For smaller items, we will send you return instructions. For large items, we will arrange collection and let you know the cost before it is booked.

Please pack your return securely and keep your proof of postage. Unless we arranged the collection, the item remains your responsibility until it reaches us, and we cannot accept responsibility for returns lost or damaged in transit.

11. Return Costs

• Change of mind: You are responsible for the cost of returning the item. For large items, the cost of collection will be confirmed in advance and may be deducted from your refund.
• Damaged, faulty or incorrect items: We will cover the full cost of the return.

12. Refunds

• We will refund the price of the item, together with any delivery charge you paid, within 14 days of receiving the item back (or of receiving evidence that you have returned it, if earlier).
• Refunds are made to the original payment method.
• We may reduce your refund if the item has been damaged or its value reduced by handling beyond what is necessary to inspect it.

13. Contact Us

If you have any questions about delivery or returns, please email info@refinedrarity.co.uk.

14. Updates to These Terms

We may update these terms from time to time to reflect legal, operational or business changes. The most recent version will always appear on this page, with the effective date listed at the top.